Priority Response
Members go to the front of the queue. When a drain blocks on a Sunday night, your job is booked before non-members are even called back.
Service plans · priority membership
YOU never queue for a drainage engineer again
The CCTV Drain Expert Service Plan puts members first. Priority response across Dorset and the South, no callout charges, 20% off all drainage and plumbing work - and a free CCTV drain survey every year.
No contract tie-in - cancel any time
14-day cooling-off
Domestic & landlord plans
Member benefits
Four reasons members ring us with a smile, not a panic
Practical membership benefits built around faster response, clear savings and regular inspection of the drains beneath your property.
No Callout Charges
We'll never charge you a fee just to turn up. You only ever pay for the work itself - at your member rate.
20% Member Discount
A genuine 20% off our standard prices on every job - blockages, jetting, repairs, relining and plumbing.
Free Annual CCTV Survey
Every membership year includes a full camera survey of your drains - normally a chargeable service - with footage and a written condition report. Maintenance Plan members get preventative jetting in the same visit.
Simple pricing
Two plans Nothing hidden
Choose scheduled annual inspection or add preventative jetting for drains that need extra attention.
For every home
Care Plan
£8per month by Direct Debit
or £89/year
or £89/year
- Free CCTV drain survey every year, with footage & written report
- Priority booking on all callouts, 7 days a week
- No callout or attendance charges - ever
- 20% member discount on all drainage & plumbing work
- Direct priority phone line for members
- Rolling monthly - no tie-in, cancel any time
Landlords: £10/month per property, portfolio rates for 5+.
Choose Care PlanMost comprehensive
For drains that keep blocking
Maintenance Plan
£14per month by Direct Debit
or £155/year
or £155/year
- Everything in the Care Plan, plus preventative jetting once a year
- Survey and jetting done together in one scheduled annual visit
- Keeps root, scale and fat-prone drains flowing before they block
- Before-and-after camera footage at the jetting visit
- The same local engineer who knows your drains
Ideal for older properties, tree-lined runs and commercial kitchens.
Choose Maintenance PlanBoth plans are priority-service memberships built around scheduled visits - they are not insurance and do not pay for or guarantee repairs. Surveys and jetting visits are arranged with you within each 12-month plan period. Plans renew automatically; we'll always remind you before any annual renewal, and cancelling is as easy as joining.
How it works
Joining takes two minutes
Simple membership, a direct priority line and savings that are applied every time you need the team.
Join online
Sign up below with your details and set up your Direct Debit. You'll get instant written confirmation of your plan, price and cancellation rights by email.
Save your priority line
Your welcome email includes the members' priority number. One call and you're at the front of the queue - day or night.
Pay less, every time
Whenever you need us, there's no callout fee and your 20% member discount is applied automatically to the quote.
Why not just get "cover"?
National cover plans vs a local priority membership
| Feature | CCTV Drain Expert Service Plan | Typical national cover plan |
|---|---|---|
| Annual CCTV drain survey | Included free every year | Not included - surveys usually chargeable |
| Who turns up | A local CCTV Drain Expert engineer who knows the area | Whichever subcontractor is available |
| Excess per claim | None - there are no claims | Often £30-£60 per claim |
| Exclusions & claim limits | None - every job qualifies for member pricing | Pre-existing issues and shared drains often excluded |
| Typical second-year price | £8/month, same price for renewing members | £16-£23/month at renewal |
| Tie-in | Rolling monthly - leave any time | Usually a 12-month policy |
Become a member
Join a CCTV Drain Expert Service Plan
Enter your details and choose the plan that best matches your property. The final Direct Debit connection will be added before online membership launches.
14-day cooling-off period
Cancel whenever you want
Full terms supplied before payment
The plain-English small print
Clear terms, before you join
What you're buying: a priority-service membership with a scheduled annual CCTV survey (the £14 Maintenance Plan adds preventative jetting once a year, in the same visit) - plus faster response, waived callout charges and 20% off our standard prices. It is not insurance and does not pay for repair work.
Price & renewal: £8/month rolling, collected by Direct Debit. Annual plans renew after 12 months - we'll email a reminder before renewal.
Cooling-off: you can cancel within 14 days of joining for a full refund of anything paid.
Cancelling later: cancel any time by phone or email; your membership simply ends at the close of the paid period.
Genuine discounts: the member rate is a real 20% reduction from the same standard price list every non-member pays.
Questions
Before you join
Need to discuss a property or a portfolio before choosing? Speak directly with the team.
Call the teamNo. It is a priority-service membership built around a scheduled annual CCTV survey, faster response, waived callout charges and member pricing. It does not pay for or guarantee repair work.
The service plan is intended for properties across Dorset and the South. Confirm your postcode with the team before joining.
Your CCTV survey is arranged with you within each 12-month plan period. Care Plan members receive footage and a written condition report. Maintenance Plan members also receive preventative jetting during the same scheduled visit, with before-and-after footage.
Members go to the front of the booking queue, ahead of non-members awaiting a callback. Attendance timing still depends on engineer availability, site access and the urgency of active jobs.
Yes. There is a 14-day cooling-off period, and after that you can cancel by phone or email. Membership ends at the close of the paid period.
Yes. The landlord rate is £10 per month per property, with portfolio rates available for five or more properties.
Priority service, clear value
Join from £8 per month
Annual CCTV inspection, member pricing and a direct priority line - without calling it insurance.